Terms & Conditions –
sagjili Online Casino Philippines

Throughout these Terms and Conditions, the following terms shall have the meanings set out below. Familiarity with these definitions is important for understanding your rights and obligations as a sagjili account holder.

By accessing sagjili.co, registering an Account, or placing any wager on the sagjili Platform, you acknowledge that you have read, understood, and unconditionally agree to be bound by these Terms and Conditions, together with the sagjili Privacy Policy, Responsible Gaming Policy, and any specific game or promotion rules published on the Platform. These documents form the entire agreement between you and sagjili with respect to your use of the Platform.

If you do not agree with any part of these Terms and Conditions, you must not register an Account and must immediately cease using the sagjili Platform. Continued use of any part of the Platform after any amendment to these Terms constitutes your acceptance of the revised Terms.

Use of the sagjili Platform is restricted to individuals who satisfy all of the following eligibility criteria at the time of registration and throughout their continued use of the Platform:

• You are at least 21 years of age. This is a mandatory requirement under PAGCOR regulations governing online gaming in the Philippines. There are no exceptions to this requirement under any circumstances.
• You are a natural person and not a corporation, partnership, trust, or other legal entity.
• You are accessing the Platform from within the Philippines or from a jurisdiction where online gambling is lawfully permitted.
• You are not accessing the Platform from a jurisdiction where gambling is prohibited by law, including but not limited to the United States of America, the United Kingdom (unless holding an applicable licence), or any other restricted territory as updated from time to time by sagjili.
• You are not an employee, director, officer, contractor, or immediate family member of sagjili or any of its affiliated service providers, game suppliers, or payment processors.
• You have not previously been self-excluded from the sagjili Platform or any other PAGCOR-licensed gaming platform, unless the exclusion period has formally expired.
• You are acting on your own behalf and not as an agent for, or on behalf of, any third party.

To access real-money games and financial features on the sagjili Platform, you are required to register a Player Account. The following rules apply to Account registration and ongoing maintenance:

• One account per person. Each individual may maintain only one real-money sagjili Account. Creating multiple accounts is strictly prohibited, regardless of whether different email addresses, phone numbers, or payment methods are used.
• Accurate information. You must provide accurate, complete, and truthful information during registration and must update your account details promptly in the event of any change. sagjili reserves the right to request supporting documentation to verify any information provided.
• Account security. You are solely responsible for maintaining the confidentiality of your sagjili Login credentials — including your username, password, and any two-factor authentication codes. You must not share your login details with any third party.
• Unauthorised access. You must notify sagjili immediately upon becoming aware of any unauthorised use of, or access to, your Account. sagjili is not liable for any losses arising from your failure to keep your credentials secure.
• No account transfer. Accounts are strictly non-transferable. You may not sell, transfer, or assign your Account or any Account balance to any other person.
• Account closure. You may request closure of your sagjili Account at any time by contacting our support team via live chat. Any remaining balance above the minimum withdrawal threshold will be returned to you via your verified withdrawal method, subject to completion of any applicable wagering requirements on bonus funds.

In compliance with PAGCOR's operator licensing requirements and the Philippines' Anti-Money Laundering Act (Republic Act 9160, as amended), sagjili is obligated to conduct identity verification — commonly referred to as Know Your Customer (KYC) procedures — on all Player Accounts before processing any withdrawal.

The KYC process requires you to submit a clear, legible copy or photograph of at least one valid Philippine government-issued identity document. Acceptable documents include, but are not limited to:

• Philippine Passport
• Social Security System (SSS) UMID Card
• PhilHealth ID Card
• Land Transportation Office (LTO) Driver's Licence
• Philippine National ID (PhilSys Card)
• Voter's ID or Voter's Certification
• Postal ID

Additionally, sagjili may request proof of payment method ownership (such as a screenshot of your GCash account name matching your registered account name), and proof of address in certain circumstances as required by PAGCOR or AMLC guidelines.

All identity documents submitted to sagjili are handled in accordance with the Data Privacy Act of 2012 (Republic Act 10173) and stored securely with access controls and audit logging. Documents are retained only for the period required by applicable Philippine law and PAGCOR regulations. Refer to the sagjili Privacy Policy for full details of how your personal data is handled.

All financial transactions on the sagjili Platform are conducted in Philippine Peso (PHP). The following rules govern deposits and withdrawals:

6.1 Deposits

• The minimum deposit at sagjili is ₱100. There is no deposit fee charged by sagjili, though your payment provider may apply charges at their own discretion.
• Accepted deposit methods include: GCash, PayMaya, BDO Online Banking, BPI Online Banking, and Metrobank Online Banking. sagjili may add or remove payment methods at its sole discretion with reasonable notice to Players.
• GCash and PayMaya deposits typically credit to your sagjili Wallet within 60 seconds. Bank transfers may take up to 15 minutes during banking hours.
• sagjili reserves the right to perform enhanced due diligence on deposits that appear unusual in amount, frequency, or origin, in compliance with AMLC requirements.

6.2 Withdrawals

• The minimum withdrawal amount is ₱200. Withdrawals can only be processed to the same payment method used for the most recent deposit of equivalent or greater value.
• Withdrawals are only available to fully KYC-verified accounts. Players who have not completed identity verification may not request withdrawals regardless of their Account balance.
• For fully verified accounts, GCash withdrawals are processed within an average of 15 minutes. PayMaya withdrawals within 30 minutes. Bank transfers (BDO, BPI, Metrobank) within 2 hours on weekdays during standard banking hours.
• Bonus-derived winnings are subject to the applicable wagering requirements before becoming withdrawable. The withdrawable balance displayed in your sagjili Account reflects funds available for withdrawal after any applicable bonus conditions have been accounted for.
• sagjili may delay any withdrawal pending additional verification in circumstances where the Platform has reasonable grounds to suspect fraudulent activity, money laundering, or violation of these Terms.

sagjili offers various promotional bonuses to eligible Players, including welcome bonuses, reload bonuses, cashback offers, and VIP rewards. The following general terms apply to all promotions unless otherwise stated in the specific promotion's terms:

• Wagering requirements. All bonus funds are subject to wagering requirements specified in the relevant promotion terms. Bonus funds must be wagered the required number of times before any associated winnings become withdrawable.
• Eligibility. Bonuses are available only to Players who meet the eligibility criteria specified in the relevant promotion terms. sagjili reserves the right to restrict or remove bonus eligibility at its sole discretion.
• One welcome bonus. The welcome bonus or first-deposit bonus is available once per Player, per household address, and per payment method. Attempts to claim the welcome bonus multiple times will be treated as a violation of these Terms.
• Bonus expiry. Unless stated otherwise, bonuses expire 7 days from the date of credit. Expired bonuses and any associated winnings are forfeited without compensation.
• Game contributions. Not all game categories contribute equally to wagering requirements. Live casino games, for example, may contribute at a lower percentage than slot games. The specific contribution rates are specified in each promotion's terms.
• Maximum bet. While a bonus remains active and wagering requirements are pending, the maximum single bet or spin allowed is ₱500. Bets exceeding this limit during an active bonus may result in the forfeit of the bonus and any associated winnings.
• sagjili's right to modify promotions. sagjili reserves the right to modify, suspend, or cancel any promotion at any time without prior notice. Players will be notified of material changes to ongoing promotions in which they are actively participating.

All games available on the sagjili Platform — including but not limited to live dealer casino games, slot machines, fish shooting games, online bingo, dice games, and sports betting markets — operate under specific game rules published within each game's interface or help section. Players are responsible for reading and understanding applicable game rules before placing wagers.

• RNG certification. All non-live-dealer games on sagjili use independently certified Random Number Generator (RNG) technology. RNG certifications are obtained from internationally recognised testing laboratories as required under sagjili's PAGCOR operating licence.
• Live dealer games. Live dealer streams — including baccarat, blackjack, roulette, and sicbo — are conducted by real human dealers in certified studio environments. Results are determined in real time and cannot be manipulated by sagjili or by Players.
• Malfunction voids play. In the event of a technical malfunction, disconnection, or error during gameplay, sagjili reserves the right to void the affected round and return the staked amount to the Player's Wallet. sagjili is not liable for any losses claimed to result from technical issues beyond the staked amount of the affected round.
• Disputed results. In the event of a dispute regarding a game result, the decision of sagjili's technical team — supported by server logs and, where applicable, game provider records — shall be final. sagjili will endeavour to resolve all disputes within 5 business days of receipt.
• Sports betting markets. Sports betting markets are governed by sagjili's Sports Betting Rules, available in the Sports section of the Platform. Market settlement is based on official results from the relevant governing body. sagjili reserves the right to suspend markets, void bets, or delay settlement in circumstances of uncertainty or ongoing review by the relevant sports authority.

sagjili is committed to providing a safe, regulated gaming environment for Filipino adults. As a PAGCOR-licensed operator, sagjili is obligated to implement responsible gaming policies and tools as a condition of its operating licence.

The following responsible gaming tools are available to all Players within the Account Settings section of the sagjili Platform and take effect immediately upon activation:

• Deposit limits — Set daily, weekly, or monthly limits on the amount you can deposit. Limits can be reduced immediately. Increases require a cooling-off period and are subject to sagjili's approval.
• Session time limits — Restrict the duration of your individual gaming sessions. You will be logged out automatically when the limit is reached.
• Loss limits — Cap the amount you can lose within a defined period. Once the limit is reached, the Platform will not allow further wagers until the period resets.
• Reality checks — Receive periodic notifications showing your session duration and net gaming result, prompting you to reflect on your gambling activity.
• Self-exclusion — Exclude yourself from the sagjili Platform for a defined period (minimum 6 months) or permanently. Self-exclusion takes effect immediately and cannot be reversed during the exclusion period. Any Account balance remaining at the time of self-exclusion will be returned to you via your verified withdrawal method within the normal processing timeframe.

sagjili strongly encourages any Player who believes they may have a problem with gambling to make use of these tools and to seek professional support. The responsible gaming policies of sagjili are aligned with PAGCOR's guidelines on player protection and problem gambling intervention. Please refer to the sagjili Responsible Gaming page for full details, including links to support resources.

The following conduct is strictly prohibited on the sagjili Platform. Violation of any of these prohibitions may result in immediate Account suspension, forfeiture of balance, and reporting to relevant Philippine authorities including PAGCOR and the Anti-Money Laundering Council (AMLC):

• Registering more than one Account on the sagjili Platform;
• Providing false, inaccurate, or misleading information during registration or KYC verification;
• Using the Platform for any money laundering activity or in connection with any proceeds of crime, in violation of Republic Act 9160 (Anti-Money Laundering Act);
• Engaging in any form of fraud, including but not limited to chargeback fraud, identity fraud, or payment fraud;
• Using automated software, bots, scripts, or any artificial intelligence to access or interact with the Platform in a manner not permitted by sagjili;
• Engaging in collusion with other Players or with any third party to gain an unfair advantage in any game;
• Exploiting software errors, glitches, or bugs to gain an advantage; any winnings accumulated through exploitation of a technical error are not withdrawable and will be reversed;
• Attempting to reverse-engineer, decompile, or otherwise obtain the source code of any software forming part of the sagjili Platform;
• Using the Platform in a manner that interferes with, disrupts, or degrades its performance or security;
• Allowing or facilitating the use of your Account by a third party, including a person under 21 years of age;
• Selling, transferring, or assigning your Account or any Account balance to another person.

All content on the sagjili Platform — including but not limited to the sagjili name and logo, website design, graphics, software, game interfaces, text, data, and all other materials — is the intellectual property of sagjili or its licensors, and is protected by applicable Philippine and international intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the sagjili Platform solely for your personal, non-commercial entertainment purposes in accordance with these Terms. This licence does not permit you to:

• Copy, reproduce, distribute, or publish any content from the Platform;
• Create derivative works based on any Platform content;
• Use the sagjili name, logo, or brand in any manner not expressly authorised by sagjili in writing;
• Frame or scrape any portion of the Platform for commercial purposes.

To the maximum extent permitted by applicable Philippine law, sagjili's liability to you arising out of or in connection with your use of the Platform — whether in contract, tort (including negligence), breach of statutory duty, or otherwise — shall be limited to the amount of your Account balance at the time the relevant event giving rise to the liability occurred.

sagjili shall not be liable for any indirect, incidental, consequential, special, or punitive damages, including but not limited to loss of profit, loss of data, or loss of gaming opportunity, even if sagjili has been advised of the possibility of such damages.

sagjili does not exclude liability for death or personal injury caused by its own negligence, or for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be excluded or limited under Philippine law.

The sagjili Platform is provided on an "as is" and "as available" basis. While sagjili endeavours to maintain continuous Platform availability, we do not warrant that the Platform will be uninterrupted, error-free, or free from viruses or other harmful components. Scheduled and emergency maintenance may result in temporary Platform unavailability.

sagjili reserves the right to suspend, restrict, or permanently close a Player Account, and to withhold or forfeit Account balances, in any of the following circumstances:

• Violation of any provision of these Terms and Conditions;
• Failure to complete KYC verification within a reasonable period following a withdrawal request;
• Reasonable suspicion of fraud, money laundering, or other criminal activity;
• Use of the Account by a person under 21 years of age;
• Account registration in a restricted territory;
• Receipt of a valid legal order, regulatory direction, or law enforcement request;
• Determination by sagjili, in its sole discretion, that continued operation of the Account poses an unacceptable risk to the Platform, other Players, or to sagjili's compliance obligations.

In cases where Account closure results from Player-side breach of these Terms, any balance derived from or contaminated by the breach may be forfeited. Where closure is not related to Player breach — such as a voluntary closure request — any legitimate balance will be returned via the Player's verified withdrawal method.

sagjili reserves the right to amend these Terms and Conditions at any time. Material changes will be communicated to registered Players via the email address or mobile number registered to their Account, and will also be published on the sagjili Platform with the updated effective date clearly displayed at the top of this page.

Minor amendments — including clarifications, formatting corrections, or non-material updates to reflect changes in applicable law — may be made without individual notification, though the updated effective date on this page will reflect any change.

Your continued use of the sagjili Platform after the effective date of any amendment constitutes your acceptance of the revised Terms. If you do not accept the revised Terms, you must close your Account before the effective date of the amendment.

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter or formation — including non-contractual disputes or claims — shall be governed by and construed in accordance with the laws of the Republic of the Philippines.

In the event of a dispute between you and sagjili, you are encouraged to contact our customer support team in the first instance. sagjili commits to investigating all complaints promptly and providing a written response within 5 business days. Many disputes can be resolved efficiently at this stage without formal proceedings.

If a dispute cannot be resolved through direct engagement with sagjili's support team, Players who are dissatisfied with sagjili's resolution may escalate the matter to PAGCOR through its formal complaint procedures, as the regulatory body overseeing sagjili's operating licence. The decisions of PAGCOR in its regulatory capacity are binding on sagjili.

Any legal proceedings arising from unresolved disputes shall be subject to the exclusive jurisdiction of the competent courts of the Philippines.

If you have any questions, concerns, or complaints regarding these Terms and Conditions or any aspect of the sagjili Platform, you may contact us through the following channels:

• Live Chat: Available 24/7 via the sagjili Platform. Average response time under 90 seconds. This is the fastest channel for urgent account or payment matters.
• Email Support: [email protected] — please include your registered username and a clear description of your query. Email responses are typically provided within 24 hours.

For regulatory complaints that remain unresolved after exhausting sagjili's internal complaint process, Players may contact PAGCOR directly through its official channels as the governing regulatory authority for sagjili's Philippine operating licence.

For questions relating to personal data or data privacy, please refer to the sagjili Privacy Policy or contact our data privacy officer through the support channels above.